How do I return an item?
Hemp Well adheres to a 100% unconditional money-back guarantee for all products that we manufacture. We will refund your purchase if you or your pet is dissatisfied for any reason.
Mail your Hemp Well product and receipt to:
HW Products LLC
No receipt? No problem. Use your label as proof-of-purchase. Also, include the name and location of the store where you purchased Hemp Well product and the purchase price.
REFUNDS NOT AVAILABLE FOR AMAZON OR OTHER ONLINE PURCHASES.
HEMPWELL.COM CUSTOMERS ARE ELIGIBLE FOR REFUND NO LATER THAN 30 DAYS AFTER THE DELIVERY OF PACKAGE.
In addition, include your full name, address, and phone number along with a description about your dissatisfaction of the product.
Refunds are given only on products for which proof-of-purchase (receipt or label and purchasing information) is provided. Most refunds are processed within one-two weeks.
For refund questions, you can call us at 800-374-6160 or send an email to email@example.com.