How do I return an item?

100% MONEY BACK GUARANTEE

REFUNDS ARE SOLELY FOR CUSTOMERS IN THE UNITED STATES. WE DO NOT REIMBURSE ANY SHIPPING COSTS. REFUNDS ISSUED NO LATER THAN 30 DAYS AFTER INITIAL PURCHASE.

Hemp Well adheres to a 100% unconditional money-back guarantee for all products that we manufacture. We will refund your purchase if you or your pet is dissatisfied for any reason.


Mail your Hemp Well product and receipt to:

HW Products LLC
Attention: Refund Dept.
2142 Pontiac Road #104
Auburn Hills, MI 48326


No receipt? No problem. Use your label as proof-of-purchase. Also, include the name and location of the store where you purchased Hemp Well product and the purchase price.

REFUNDS NOT AVAILABLE FOR AMAZON OR OTHER ONLINE PURCHASES.

HEMPWELL.COM CUSTOMERS ARE ELIGIBLE FOR REFUND NO LATER THAN 30 DAYS AFTER THE DELIVERY OF PACKAGE.

In addition, include your full name, address, and phone number along with a description about your dissatisfaction of the product.

Refunds are given only on products for which proof-of-purchase (receipt or label and purchasing information) is provided. Most refunds are processed within one-two weeks.

For refund questions, you can call us at 800-374-6160 or send an email to info@hempwell.com.